Any and all orders placed on this webstore adheres to our terms below unconditionally.

Orders awaiting on payment

Should payment not be received within 7 days, your order/s will be cancelled.

Without payment, your stock is not guaranteed

If two orders come in for an item that is locally stocked but only one is available, the order that received payment first will be processed first.

Payment of Orders

Your product/s will only be prepared/ allocated to be ordered once the funds have been received irrespective of the payment method.

Payment via Bank EFT is a slower form of payment and should you not perform an instant transfer the order will only be validated upon payment receipt.

Payment via our 3rd party payment facility, PayFast will speed up this process as the funds reflect immediately.

We currently do not offer payment on delivery (COD)

Preparation/ Processing Time of Orders

Locally Stocked Products

We carry some products locally and we dispatch them typically within 24Hrs from the time of order.

If in the rare occasion that there is a delay on a locally stocked product we will make contact with you via a call or email.

Internationally Stocked Products

If the product you are interested in requires to be imported, you notice that the product will have one of the following states:

"In Stock at our International Warehouse" - This refers to a product stocked at our international warehouse and is immediately available.

"Ordered Directly From Manufacturer"- This refers to a product not stocked at our international warehouse and will be ordered directly from the manufacturer.

If the product needs to be ordered directly from the manufacturer it is difficult to provide an exact lead time but it usually does not take more than an extra day or two.

If the delay from the manufacturer is longer than two days we will keep you informed of its progress via email.

Our Order Process (for international products)

We place orders once a week every Saturday and the preparation and processing at the international warehouse usually takes 2-3 days.

Most orders are dispatched from our international warehouse the following week on the Wednesday and it usually arrives 5 days later.

So that means if you ordered a product this week, it will arrive 7-10 days after the Saturday of the week your order was placed in.

Couriers/ Shipping and the insurance of the shipment

Performance Products SA cannot accept any responsibility for any damage to goods, delays, inconvenience or theft during transit.

Our Couriers are 3rd parties (not in house) and therefore we cannot be held liable for any unfortunate event that might occur during transit.

We do opt for shipment protection on all of our orders (insurance) and we will mediate a claim should an unfortunate incident occur.

If you feel that your parcel is not safe with our couriers you may personally collect in store or you may arrange collection with your own booked courier.

Wrongly Ordered Items and Refunds

Internationally Sourced Products

Products that are mistakenly ordered from our international warehouse are returnable under certain circumstances:

Popularity - If the product is utilized on a platform we deem is not popular (including unique/ custom products) for resale we have the right to refuse a refund.

Price - If the products cost exceeds more than certain value that we will invest capital into we have the right to refuse a refund.

Other conditions - We will consider in cases where a product is not deemed popular and/or the price is too high to invest capital into that the customer be quoted the return costs (shipping, customs, handling) to our international warehouse and only if the warehouse agrees to a return.

Locally Sourced Products

Products that are mistakenly ordered from local suppliers are returnable under certain circumstances:

Popularity - If the product is utilized on a platform we deem is not popular (including unique/ custom products) for resale we have the right to refuse a refund.

Price - If the products cost exceeds more than certain value that we will invest capital into we have the right to refuse a refund.

Other conditions - We will consider in cases where a product is not deemed popular and/or the price is too high to invest capital into that the customer be quoted the return costs (shipping and handling) to our local supplier and only if the local supplier agrees to a return.

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